Through the complex process of reforming the American health care system, both within Congress and outside of it, one of the repeated themes is the need for the providers of health services to be more "transparent" -- to openly share their processes and outcomes of care with consumers, payers and the public.
Often the term "report cards" is applied to initiatives of publicly reported, searchable, comparable quality data on the actual performance of health providers. Such report cards allow shoppers for health services to make more informed choices among competing providers. Examples include the federal government's online Hospital Compare, Nursing Home Compare and Home Health Compare. An Oct. 27 Wall Street Journal article highlights growing evidence that public report cards can elevate the quality of health care overall.
Where does America's $12 billion hospice industry fit into this picture? Vaguely, at best, it would seem. There is no national public database of mandatory, comparable, uniformly reported hospice quality performance data like there is for these other provider categories, even though arguably the choice of a hospice is the most important health care decision of one's life. There is little publicly accessible hospice quality data of any kind, except for a fairly unrigorous initiative in Florida to report Family Evaluation of Hospice Care (FEHC) data from satisfaction-with-care surveys given to the surviving loved ones of hospice patients after the patient's death. An initiative by the American Hospice Foundation (www.americanhospice.org) is working toward a hospice report card of performance measures relevant to consumers, but because it is voluntary for hospices, it has been slow going for this pilot project to work its way toward the public domain.
My Growth House colleague Les Morgan earlier today posted a blog piece arguing that it is time for "Hospice Compare" . The government already collects lots of data from hospices, in return for the billlions it spends on their care. Hospices question the validity of some of the government's data, even though they are its source.
They also point out that hospice is different than any other health care provider, in that its consumers are all expected to die in the near future. Otherwise they wouldn't be eligible for hospice care. Therefore, conventional medical outcomes measures of mortality and morbidity would be of dubious value, if not downright misleading for evaluating a hospice's quality. This argument would carry more weight if America's hospices were more forthright and active in developing their own valid, hospice-specific measures of quality and voluntarily sharing them with the public. However, as I talk to providers across the country, this is not a high priority -- transparency be damned.
The growing competition between hospices sprouting up in some communities seems to make them want to be less transparent, rather than more. But I wonder what would happen in a city like Atlanta or Phoenix or Oklahoma City, where dozens of agencies clamor for hospice business, if a few intrepid hospices stepped forward and started sharing data on their performance -- warts and all. After all, hospice workers are only human and thus guaranteed to make mistakes, at least occasionally. I wonder whether the public would reward such candor, and whether that might shame other hospices into getting on board with this transparency thing.